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Optimize customer journey (1)

How to optimize customer journey mapping in insurance for better customer experience

Customer journey mapping in the Insurance industry is on the verge of significant transformation -  Digital technologies are transforming multiple aspects of the financial insurance sector

Srinivas Gurram | Apr 26, 2022

Customer loyaty in financial services

How to build customer loyalty in financial services in 2022?

The financial service industry is probably the most critical area of the country's economic system. It helps both people and organizations make, invest, and manage money

Srinivas Gurram | Apr 21, 2022

7 Essential Customer Success KPIs to Track in Banking Apps

7 Essential Customer Success KPIs to Track in Banking Apps

The banking industry is going through a radical shift, and the way we interact with banks has changed tremendously. Being a customer-centric industry,

Likitha A | Apr 19, 2022

Customer engagement in Banking

5 Ways to Improve Customer Engagement in Banking in 2022

Customer engagement in banking is not something we do for fun. Even as adults, we still find ourselves stuck in the world of numbers and compound interests

Shehnaz Abdul Jabbar | Apr 14, 2022

Engaging millenials using gamification

Engage and Retain Millennials using Gamification

41% of the Indian population are millennials, and it's not shocking to know that 87% of the millennial group has access to smartphone technology

Sathwik Maanthini | Apr 13, 2022

User Behaviour in gamification

How to trigger Behavioral Changes in users using Gamification

Shehnaz Abdul Jabbar | Apr 07, 2022

finance app

Top 3 Tips for growing your Personal Finance App

Financial literacy has increased now more than ever. People are aware that savings and investments are essential, but unlike before, there is no need to dig through piles of receipts or go through tedious processes to organize finances

Likitha A | Apr 05, 2022

start-up DAU-MAU (1)

What startups should know about DAUs and MAUs

What should startups know about DAUs and MAUs?  We have witnessed a surge in the number of startups during the COVID-19 outbreak,

Kaustuv Dwivedi | Mar 29, 2022

cross sell banking

How Banks can use Mobile Banking Apps to Cross-sell and Upsell

Acquiring a new customer is far more expensive than retaining an existing customer. Customer loyalty comes into the picture here as your loyal customers use your app more frequently when compared to new ones

Likitha A | Mar 25, 2022

blog post upshot

How can Insurance companies tackle the long silence between engagements with their Customers

The insurance industry is not exactly associated with the most positive emotions from the customer's point of view. It is generally considered a "low-touch" industry,

Shehnaz Abdul Jabbar | Mar 22, 2022

mobile banking (1)

Tips to improve adoption of mobile banking apps

The banking industry has been urging its customers to use digital channels such as mobile and Internet banking for several years now

Srinivas Gurram | Mar 15, 2022

mobile banking

How to improve Mobile Banking App Feature Adoption

The world is constantly changing, improving, and adjusting to our needs and desires. Everything from how we buy, sell, and pay is changing. So how have things changed for boring and time-consuming banking processes

Likitha A | Mar 10, 2022

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